Insurance and Billing
The Hetrick Center accepts most insurance plans. Please consult your insurance booklet to see if you need your primary care physician’s referral. Payment and copayment are due at the time of service. Any balance not covered by insurance is the responsibility of the patient. Because we understand that medical bills and insurance claims are often confusing, we have full-time insurance specialists that are available Monday through Friday, 8 am until 6 pm to assist you. Certainly call our main office in Middletown and ask to speak with the insurance and billing department at 717-944-2225 should you have any questions.
The insurance plan is an agreement between the subscriber (usually the patient) and the insurance company. Our staff attempts to determine our patient's insurance coverage specifics but we are not always given the correct information by the insurance company. Patients should bring their insurance plan book with them on the first visit if they have additional questions.
Please understand your employer has the ability to purchase an insurance plan tailored to their specifications that may be unique to them.
Although it is not possible for The Hetrick Center to be familiar with all the different types of plans and coverages we make every attempt to verify coverage with your insurance company. We rely on the insurance provider to give us the correct information; however, that sometimes does not occur. Because errors do occur, it is the patient's responsibility to know their insurance plans specific benefits.
If you have any additional concerns, please feel free to ask to speak with a member of Management.
Thank you for allowing us to provide you with quality healthcare services.
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