Insurance and Billing
The Hetrick Center accepts most insurance plans, including Workers Comp and Auto Insurance.
Deductible, Co-Insurance, and Co-Payment are due at the time of service. Any balance not covered by insurance is the responsibility of the patient. Because we understand that medical bills and insurance claims are often confusing, we have full-time insurance specialists that are available Monday through Friday, 8 am until 4 pm to assist you.
You are always welcome to call our helpful and friendly on-site insurance and billing specialists at the main office in Middletown. Just call 717-944-2225 if you have any questions about your coverage or a bill that you received.
You can make payments online from the 'Pay My Bill' button on our main homepage.
New for 2023 - In order to continue to provide all of our patients with the extraordinary care they are accustomed to, The Hetrick Center will be implementing a No Show/Cancellation Policy effective January 1st, 2023. Any new patient or returning patient who cancels without 24-hour notice, or no-shows to an appointment, will have a $50 fee assessed to them. All established patient appointments that are canceled without 24 hours notice, or no-shows, will incur a $25 patient fee. In addition to this new policy, any scheduled massage appointment that is canceled with less than 24 hours notice, or results in a no-show, will also incur a $50 patient fee. All cancellation/no-show fees must be paid prior to being seen for any future appointments.
The insurance plan is an agreement between the subscriber (usually the patient) and the insurance company. Our staff makes a good-faith effort to determine your insurance coverage specifics before your first visit. A member of the staff will discuss your benefits with you at the first visit. We recommend that you also stay informed about your benefits, and welcome you to check with your insurance company to verify the information we were given.
*Some HMO plans require a special referral from your Primary Care Physician.
We also have reasonable self-pay rates for people without health insurance.
You have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost
Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services.
- You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.
- Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item. You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service.
- If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.
- Make sure to save a copy or picture of your Good Faith Estimate.
For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises.
Thank you for allowing us to provide you with quality healthcare services.
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